For a considerable period of time, public relations with the car washing companies have been hovering around the so-called ‘rock bottom status’. There is no single reason behind this but a string of reasons are said to have been responsible for this rather cataclysmal relationship between the two sides. Well, I do not mean to generalize, for that will hurt the sentiments of many companies who have been carrying out this business with flying colours. However, frankly speaking there is no dearth of the ones, that have enraged a number of customers partly through their lacklustre approach in dealing with them and partly because they quite frequently end up with the bad luck of servicing too many of those people who have a habit of complaining with anything in this world.

Whatever may the reason be, there have always been a gap between the lips and cup when it comes to maintaining a healthy relationship between the car washing companies and their customers.

Of late, this has started to change though – thanks to the introduction of online car wash booking concept. In order to wash their hands off and to make sure that a lion’s share of onus is on the customers, majority of the modern car washing companies are opting for the online booking system wherein the customer will have the liberty of booking a particular slot of time to have their car washed and fine tuned.

What is so special about the new system? Here the customers have the liberty of booking an appointment in order to have their vehicle cleansed at any time of the day/night, according to their conveyance. Let us see the salient features of this online mode of booking an appointment.

Car-Wash

  • There are options of determining how long in advance they can book the appointment. The customers can book the appointment a week or more in advance, depending upon the urgency.

  • The online appointments are as authentic as appointments that are arranged over phone. These appointments are authentic just like the ones set over phone. This negates all the confusions as they are set according to the conveyance of the customers.

  • The liberty to change the appointment before 24 hours prior to the appointment. It also gives them the option of changing or cancelling the appointment and in case of cancellation, there is the option of full refund. Now this entire thing can be done online and in a smooth way, thereby lessening the required time by a significant extent, minimizing the chance of confusion and any misunderstanding between the clients and the company.

  • A detailed information. One very important factor that makes this option an instant hit is the fact that it provides all the information regarding the service in details. This means there is no room for any confusion regarding the terms and conditions and parameters that are included within the scope of service.

There is no prize for guessing that this is going to significantly improve the service and thereby improve the relation between the customers and these car washing companies. This particularly important for those selected sect of people who seems to be grumbling with whatever service they avail – a fact that always leave these companies at the top of their toes.